JCB Co., Ltd. is proud to announce that its members-only mobile application “MyJCB App” has won the iF DESIGN AWARD 2025 in the Communication UX category of the User Experience (UX) division.
The service design and UI/UX design were developed in collaboration with FOURDIGIT Inc.

JCB and FOURDIGIT have been collaborating since 2021 to enhance the MyJCB App, encompassing service design, UI/UX design, and the establishment of continuous improvement processes.

For the renewal project, they developed a strategy to define the app’s role in the service experience based on a detailed analysis of user behavior and challenges. The team conducted surveys with thousands of users and in-depth interviews with over 50 participants to thoroughly analyze credit card usage patterns and customer needs across various service channels, creating a comprehensive vision for cross-channel user experience.

Following the renewal, the team has continued to improve through store comments, user interviews, and usage data analysis, aiming to create an app that serves all customers regardless of their financial literacy. They remain committed to delivering safer and more convenient card services while actively listening to customer feedback.

For more information, please visit: https://www.4digit.com/en/projects/myjcb

“MyJCB” is a web service exclusively for JCB cardmembers that offers features such as transaction history viewing, point balance checking, and security alert notifications. The MyJCB App, launched in 2016, underwent a significant renewal in November 2023 under the concept of “Card and App Integration.” The renewal introduced improved visibility and accessibility, along with enhanced security features that reflect JCB’s core value of customer safety and security, transforming it into a more convenient and secure application.

The app allows users to sort transaction details by amount or date and includes keyword search functionality for smooth operation. Security features include “Card Usage Notifications” and “Security Status Recommendations” that suggest optimal security settings for users, supporting safe card usage.

The app continues to evolve with regular updates and new features to meet the diverse needs of all members, including digital concierge services for THE CLASS and Platinum cardmembers, and customizable app themes with four design options.

– For more information about the MyJCB App
– For details about the Digital Concierge feature

The iF DESIGN AWARD 2025 recognized the app’s excellence in enhancing the user experience through its Form, Function, and Idea, leading to its victory in the Communication UX category of the User Experience (UX) division.

Award page: https://ifdesign.com/en/winner-ranking/project/myjcb-app/696672

The iF DESIGN AWARD 2025, organized by Germany-based iF International Forum Design, is one of the world’s most prestigious design awards with the longest history. This year’s competition received 10,651 entries from 66 countries and territories, evaluated by 131 design experts from 23 countries and territories based on criteria including Differentiation, Form, Function, Idea, and Sustainability. In the User Experience (UX) division, 162 entries received awards, with only five winners from Japanese companies.

https://ifdesign.com/en/